The Property Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property, and ensuring the property team is positive and successful.

 Essential Duties and Responsibilities

 Support the property’s financial goals, manage the asset in the owners’ best interest and in accordance with Company policies.

• • Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
  • Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move- in/move-outs, etc.).
  • If applicable, ensure that resident files are maintained in accordance with the property regulatory agreement, restrictive covenants and LURA.
  • Assist in the preparation of the annual budget and income projections in a timely and accurate manner.
  • Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
  • Follows the Company’s established procedures and state or local laws related to evictions.
  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and ensuring vendors have the appropriate vendor credentialing.
  • Ensure A/P invoices are processed through the bill paying website.
  • Complete property PCard (Petty Cash Card) reconciliations monthly to include receipt uploads and proper GL coding timely.
  • Ensure property is leased to the fullest capacity, based on the objectives of the ownership.
  • Utilize marketing strategies to secure prospective residents.
  • Ensure the leasing staff are utilizing effective sales techniques to obtain the lease.
  • Confirms leasing staff is gathering information about market competition in the area.
  • Continually monitors and analyzes traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data, to give up-to-date information when requested.
  • Ensure the leasing and maintenance team members attend all required training classes and participate in general training relative to their position.
  • Represent the company in a professional manner.
  • Providing oversight of the team to ensure Company procedures are being followed, resulting in orderly and efficient workflows.
  • Confirm all leases and corresponding paperwork are completed accurately and entered daily into the

• • software system.
  • Ensure current resident files are uploaded into Yardi.
  • Follow company Emergency Response Plan for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
  • Address resident concerns with resident concerns and requests on timely basis to ensure resident satisfaction with management.
  • Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
  • Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.), including sending notice digitally in the Resident Portal.
  • Consistently enforce policies of the community in conjunction with Fair Housing Laws.
  • Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
  • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
  • Plan weekly/daily office staff schedules and assignments and conduct team meetings a minimum of weekly.
  • Coordinate maintenance schedule and assignments with Service Manager.
  • Administer performance counseling consistently and in a timely manner when performance issues arise. Work with the Human Resources team to make sure you document appropriately and communicate effectively to the appropriate team members.
  • Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
  • Ensure all administrative processes involving personnel are handled within the specified deadline (i.e., performance evaluations, salary reviews, time sheets, team member change forms, etc.).
  • Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
  • Assure quality and quantity of market ready apartments.
  • Ensure that models and market ready apartments are walked daily and communicate any service-related needs to maintenance.
  • Ensure that all service requests are recorded and communicated appropriately to maintenance.
  • Ensure that all completed service requests are followed-up within 24 hours of completion.
  • Learn and ensure compliance with all company, local, state, and federal safety rules.
  • Ensure that unsafe conditions are corrected in a timely manner.
  • Direct staff to follow a “safety first” principle.
  • Attendance is imperative and this position will be required to maintain regular onsite office hours.

Experience:

• • Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer-service related business with appropriate certification(s).

Education:

• • High school diploma or equivalent.
  •  College degree preferred, but not required.

• • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.